Table of contents
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The Situation: Why Did Byte Pause Operations?
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Why Should You Be Concerned?
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What’s Next for You?
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1. What If I Took My Impressions But Haven’t Received My Treatment Plan?
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2. What Should I Do If I'm Not Happy With My Ongoing Treatment?
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3. Can I Get Retainers From Another Provider?
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Don’t Wait—Secure Your Smile Today
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FAQs
Quick Summary: Byte, a telehealth dentistry company based in the US, has unexpectedly stopped its operations. Following the company's withdrawal of its social media accounts on Facebook, Instagram, TikTok, and X, customers have been left with unresolved issues. Byte has also announced on its website that it will not be taking new orders for aligners and impression kits at this time.
The Situation: Why Did Byte Pause Operations?
Near the end of 2024, Byte announced to customers through its website that they would be pausing their operations until further notice.
As per Byte’s official statement:
“During the review and discussion of a subset of medical device reports related to our Byte Aligner product, and through our communication with the FDA, we have determined that our patient onboarding workflow may not provide adequate assurance that certain contraindicated patients do not enter treatment with Byte Aligners.
While we continue to believe the potential risk to patients remains low, we made the decision to voluntarily pause shipment and processing of new and recently placed orders for Byte Aligners and Impression Kits while we perform a more comprehensive review.
If you are currently in Byte Aligner treatment and have known active periodontal disease, severe open bite, severe overjet, tooth malocclusion requiring surgical correction, mixed dentition, have dental prosthetics or dental implants, or are an adolescent with a skeletally narrow jaw, please stop treatment. We also recommend that you visit a dentist to review your overall oral health.”
Why Should You Be Concerned?
Although Byte insists that patient safety and high-quality care are still their top concerns, recent events are worrisome for its existing customers.
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Social Media Silence
Byte has shut down its social media accounts, such as Instagram, Facebook, X, and TikTok in the USA. This action closes a crucial contact line for consumers who want to stay informed or get help directly. -
Customer Support Challenges
Byte no longer offers chat support on its website. Customers must submit a support request through their Patient Account Center or the My Byte App. As a result, these challenges have made it difficult for customers to continue their treatment.
What’s Next for You?
If you’re a current or past Byte customer, this may feel unsettling, especially if you’re in the middle of treatment or need follow-up care. We understand how stressful this uncertainty can be, and we’re here to help.
At ALIGNERCO, we prioritize safety, transparency, and exceptional customer service. Whether you're just getting started with aligners or want to keep your smile after treatment, we've got you covered.
1. What If I Took My Impressions But Haven’t Received My Treatment Plan?
If you've already taken dental impressions with Byte but didn't get the opportunity to proceed with your aligner treatment, there's no need to worry. We won’t leave you stranded! Start your personalized aligner treatment with ALIGNERCO, guaranteeing a smooth smile journey without losing any valuable time.
SmileAdvantage
For Only
A discreet, custom-fit solution to straighten your teeth comfortably and conveniently at home. Start your smile journey today!
Add to Cart2. What Should I Do If I'm Not Happy With My Ongoing Treatment?
Whether you have mid-treatment concerns or need post-treatment refinements, ALIGNERCO is here for you. Get access to exclusive discounts and friendly customer support for a smooth transition.
Your $50 Discount Awaits
With our easy transition process and $50 discount, making the move has never been simpler. Don’t let delays or uncertainty hold you back.
Make the Switch Today3. Can I Get Retainers From Another Provider?
If you’ve completed your aligner treatment with Byte, then you will definitely require retainers to keep your teeth in place. Don’t worry! ALIGNERCO offers affordable custom clear retainers that can be shipped directly to your doorstep.
Custom Retainers
For Only
Our long-lasting, premium retainers are custom-crafted to fit your teeth perfectly and made with clear, medical-grade material for discreet wear.
Add to CartDon’t Wait—Secure Your Smile Today
If you’re a former Byte customer or someone looking for a reliable dental aligner partner, we’re ready to help you achieve and maintain your perfect smile. Contact us today to explore your options or learn more about our solutions.
Your smile deserves the best care, and we’re committed to delivering just that.
FAQs
1. Is Byte Aligners shutting down?
To review its patient onboarding workflow in collaboration with the FDA, Byte has voluntarily suspended its operations till further notice. Additionally, the company did not provide any updates on its future plans to recommence during the recent investor meeting.
2. What should I do if I’m mid-treatment with Byte?
If you're in the middle of your treatment and need assistance, consider switching to a dentist-supervised aligner provider, such as ALIGNERCO. You can continue your journey with confidence thanks to our smooth transition process and $50 savings.
3. Can I use my existing Byte impression kit with a new provider?
Of course! If you haven't begun treatment yet but have bought a Byte impression kit, you may send it to ALIGNERCO and we'll use it to make a custom aligner plan just for you. This will help you save time and ensure that your smile transformation stays on schedule.
4. What if I’ve completed treatment with Byte and need retainers?
If you're done with Byte treatment and need retainers to keep the results, ALIGNERCO can help. Our premium retainers are made of strong, medical-grade material to provide a flawless fit and long-lasting protection for your smile.
