Table of contents
- Why Did SmileDirectClub Shut Down?
- Why Should You Be Concerned?
- Financial Losses
- Incomplete Treatments
- Ongoing Payment Obligations
- Limited Support Options
- Difficulty Finding Alternatives
- What’s Next for You?
- What If I Took My Impressions But Haven’t Received My Treatment Plan?
- What Should I Do If I'm Not Happy With My Ongoing Treatment?
- Can I Get Retainers From Another Provider?
- Next Steps for SmileDirectClub Customers
- FAQs
Table of contents
- Why Did SmileDirectClub Shut Down?
- Why Should SmileDirectClub's Closure Concern You?
- Financial Losses
- Incomplete Treatments
- Ongoing Payment Obligations
- Limited Support Options
- Difficulty Finding Alternatives
- What’s Next for You?
- Is ALIGNERCO A Safe Alternative?
- What Should I Do if I Haven’t Used My Dental Impression Kit?
- What Should I Do If I'm Not Happy With My Ongoing Treatment?
- Can I Get Retainers From Another Provider?
- Next Steps for SmileDirectClub Customers
- FAQs
Quick Summary: SmileDirectClub (SDC), a direct-to-consumer dentistry company, has unexpectedly ceased operations as of December 9, 2023. Following the company's Chapter 11 bankruptcy filing in September, SDC has now shut down its global services, leaving millions of customers with unresolved dental treatment concerns.
The company has announced it will no longer accept new orders for aligners or impression kits, and many patients are left mid-treatment, seeking alternative solutions to complete their smile journeys.
Why Did SmileDirectClub Shut Down?
SmileDirectClub shocked the dental world when it announced its closure on December 9, 2023. The decision came after the company filed for Chapter 11 bankruptcy in September of the same year, citing nearly $900 million in debt. Despite its once-prominent market presence, SDC struggled with financial losses, mounting debt, and a lack of operational sustainability.
In their official statement, they said:
“For new customers interested in SmileDirectClub services, thank you for your interest, but aligner treatment is no longer available through our telehealth platform. For existing customers, we apologize for the inconvenience, but customer care support is no longer available.”
Why Should SmileDirectClub's Closure Concern You?
SmileDirectClub's closure raises several concerns for its existing customers:
1. Financial Losses
Customers who pre-paid for aligners, impression kits, or services face uncertainty about refunds. While SmileDirectClub has stated that refund details will be determined during the bankruptcy process, the timeline and outcomes remain unclear.
2. Incomplete Treatments
Thousands of customers are left mid-treatment with no clear plan or guidance to complete their orthodontic journey. Without access to additional aligners or professional support, progress may stall or even reverse, potentially impacting the results you’ve worked hard to achieve.
3. Ongoing Payment Obligations
Despite the shutdown, customers enrolled in the SmilePay program are still required to fulfill monthly payment obligations. This means some customers are paying for services they can no longer access, further compounding financial stress.
4. Limited Support Options
With the company’s customer service team no longer operational, customers have no official channel to seek help, request refunds, or obtain advice. This lack of support leaves many feeling abandoned during a critical phase of their orthodontic care.
5. Difficulty Finding Alternatives
For customers who chose SmileDirectClub as a budget-friendly and convenient solution, identifying a reliable and affordable alternative can be overwhelming. The closure underscores the importance of choosing a financially stable provider for orthodontic care.
What’s Next for You?
If you’re an SDC customer but are stuck due to its closure, follow the advice from the experts. Dr. Anas Athar, a trusted dental expert, shares valuable advice during this time of uncertainty:
“If you've taken your impressions but haven’t started or completed your treatment, don’t worry. Many patients face delays, but there are always options available to continue your journey. It’s important to reach out to a reliable provider who can guide you through the next steps and help ensure your treatment progresses smoothly".
— Dr. Anas AtharIs ALIGNERCO A Safe Alternative?
We understand the uncertainties this closure may have brought, and we are committed to making your transition smoother. At ALIGNERCO, we prioritize safety, transparency, and exceptional customer service.
1. What Should I Do if I Haven’t Used My Dental Impression Kit?
If you still have the dental impression kit from SmileDirectClub and haven’t used it, don’t worry! You can begin your personalized aligner treatment with ALIGNERCO right away. We’ll ensure a smooth transition and help you continue your smile journey without delays.
SmileAdvantage
For Only
A discreet, custom-fit solution to straighten your teeth comfortably and conveniently at home. Start your smile journey today!
Add to Cart2. What Should I Do If I'm Not Happy With My Ongoing Treatment?
ALIGNERCO provides flexible options for mid-treatment concerns or post-treatment refinements. Enjoy exclusive discounts and dedicated support for an easy transition.
Your $50 Discount Awaits
With our easy transition process and $50 discount, making the move has never been simpler. Don’t let delays or uncertainty hold you back.
Make the Switch Today3. Can I Get Retainers From Another Provider?
If you’ve completed aligner treatment with SDC, retainers are essential to keep your teeth in place. ALIGNERCO offers affordable, custom clear retainers shipped directly to your doorstep.
Custom Retainers
For Only
Our long-lasting, premium retainers are custom-crafted to fit your teeth perfectly and made with clear, medical-grade material for discreet wear.
Add to CartNext Steps for SmileDirectClub Customers
If you’re a former SmileDirectClub customer or seeking a reliable dental aligner partner, ALIGNERCO is ready to help you achieve and maintain your perfect smile. Don’t wait—your smile deserves the best care, and we’re committed to delivering just that. Contact us today to explore your options or learn more about our solutions.
FAQs
1. Why did SmileDirectClub shut down its operations?
SmileDirectClub ceased its operations after failing to secure investors to support its restructuring efforts during bankruptcy proceedings. The company struggled with nearly $900 million in debt and decided to wind down its global operations.
2. What happens to customers who are still on the SmilePay program?
Customers enrolled in SmileDirectClub's SmilePay program are still required to make monthly payments as agreed upon in the terms, even though the company is no longer providing aligners or customer support.
3. Can I get a refund for my aligners or outstanding orders?
SmileDirectClub has stated that refunds and next steps will depend on the bankruptcy process. Customers seeking refunds should wait for further announcements and guidance from the company.
4. Is the Lifetime Guarantee still valid?
No, SmileDirectClub has canceled its Lifetime Guarantee for aligner treatments as part of its shutdown process.
